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Milwaukee Inspection Camera Privacy Policy

Milwaukee Inspection Pipeline Inspection Camera  App (“Milwaukee App”)
Privacy Policy

  1. PRIVACY POLICY

 

Milwaukee Electric Tool Corporation (“we” or “us” or “our”) is committed to protecting and respecting your privacy.

This Privacy Policy sets out how and why we collect, store, process and share your personal data when you use the Milwaukee App and the inspection camera and adjoining hub (the "Camera"). We will always be transparent with you about the use of your personal data. This notice also tells you your rights in relation to your personal data.

For the purpose of applicable data protection laws (including the General Data Protection Regulation), the Data Controller of any personal data that we may collect, process and hold about you is Milwaukee Electric Tool Corporation, whose registered address is 13135 West Lisbon Road, Brookfield, Wisconsin 53005, United States.

If you have any questions regarding this Privacy Policy or your rights under it, please contact our Data Information Manager:

Techtronic Industries EMEA Ltd
Unit 3 Globeside Business Park
Fieldhouse Lane, Marlow SL7 1HZ
England

As we are based outside of Europe, we are required to appoint a representative within Europe who you can also contact in addition to us about your personal data. Our European representative is Techtronic Industries EMEA Ltd who can be contacted in the following ways:

Techtronic Industries EMEA Ltd
Unit 3 Globeside Business Park
Fieldhouse Lane, Marlow SL7 1HZ
England

If you register the Camera with our OneKey™ service, your personal data will also be processed in accordance with our OneKey™ privacy policy, which can be found herehttps://www.milwaukeetool.eu/systems/one-key-overview/privacy-policy/.

  1. INFORMATION WE COLLECT ABOUT YOU

 

The personal data that we collect from or about you when you use the Camera and the Milwaukee App includes the following:

  • Information about how, when and how frequently, you use the Milwaukee App and your Camera
  • Any information that you provide when using the Milwaukee App, such as when you start and end a recording session or when you record audio on top of the Camera's recording (live or once the recording has stopped). This will include the information of anyone else within the vicinity of your device who is talking when you are recording
  • Images of you and other people in the vicinity of the Camera if you start a recording and the camera is pointed towards you/others
  • Your device Bluetooth and location, but only as a security measure to ensure that you are within close proximity to the Camera and are not trying to access the Camera remotely. We won't know where you are, just that you are within range of the Camera.

We think that it's important that you are aware that all of the recordings that you make using the Camera are stored on the Camera itself and that we can't access them. The recordings are not stored on the Milwaukee App and you only access the recordings from the Camera when you are connected to the Camera via the Milwaukee App. If you want to retain a copy of any recording locally on your device, you will have to download it from the Camera via the Milwaukee App.

As we have mentioned above, we may also collect personal data about anyone that you record using the Camera, who is speaking near you when you are recording sound via the Milwaukee App, or that you allow to use your device to access the Milwaukee App. It is your responsibility to comply with all applicable data protection legislation and to notify any third party in advance about the collection of their personal data in this way. If they have any further questions about how their personal data may be used by us, you should direct them to this privacy policy. We shall not be liable in any way for any claims brought against you (or us) by any third party using your Milwaukee App related to any infringement of applicable data protection legislation. Notwithstanding the above, the Camera is not intended to be used to capture personal data and if you use it for that purpose (for example to film an event), you will be responsible for that recording as a data controller and we will only process any personal data captured as a data processor.

  1. HOW WE COLLECT INFORMATION ABOUT YOU

 

We may collect information about you in a variety of ways including when you:

  • Create an account with us
  • Access the Milwaukee App and use the Camera
  • Register the Camera with us or register the Camera for any extended warranty that we offer to you
  • Contact our customer services team
  • Engage with us on social media (for example by mentioning/tagging us or by contacting us directly)
  1. HOW DO WE USE YOUR PERSONAL DATA AND WHAT ARE OUR JUSTIFICATIONS FOR DOING SO?

 

How and why we use your personal data

What is our legal justification for processing your personal data

To provide you with the information, products and services that you request or purchase from us (i.e. to complete certain tasks, processes, and to communicate with you regarding those products and services that you purchase or request from us and respond to your questions and comments

We rely on our contractual arrangements with you as the lawful basis on which we collect and process your personal data in relation to an order for products and services or your use of the Milwaukee  App and the Camera.

Alternatively, in some scenarios, we rely on our legitimate interests as a business (for example, it is in our interests to measure customer satisfaction and troubleshoot customer issues). Where we rely on our legitimate interests, we will always make sure that we balance these interests against your rights.

When you use the Milwaukee App, to help provide you with the services that you have requested from us via the Milwaukee App.  This may include capturing images of you via the Camera or recording your voice when utilising that functionality of the Milwaukee App. .

To measure how satisfied our customers are and provide customer service (including troubleshooting in connection with purchases or your requests for services or when you ask us questions on social media);

We may use your personal data to tell you about relevant products and offers ("marketing").

 

We can usually only use your personal data to send you marketing messages if we have consent from you to do so or, in some cases, we can rely on a legitimate interest.

You can ask us to stop sending you marketing messages by contacting us at any time at the contact details set out at the top of this privacy policy https://www.milwaukeetool.eu/footer/privacy-policy/

To monitor the use of the  Milwaukee App and ensure that it is presented in the most effective and relevant manner for you and your device.

We have a legitimate interest to ensure that our website and our Milwaukee App work properly and that our products and services are high quality and efficient.

We may record calls you make to us and will use this data for training and quality assurance purposes (where your call is recorded we will tell you in advance).

We use data in this way for a variety of reasons. It may be pursuant to a legal obligation and it is also in our legitimate interests to review call recordings for quality control purposes.

To ensure that the personal and financial information that you provide to us is accurate

In some cases we will use your personal data because it’s necessary for us to comply with a legal obligation (such as if we receive a legitimate request from a law enforcement agency). In other cases (such as the detection of fraud or ensuring security of the site) we will rely on our legitimate interests as a business to use your personal data in this way. Where we rely on our legitimate interests, we will always make sure that we balance these interests against your rights.

To detect, investigate, report, and seek to prevent financial crime or other illegal activity

To manage risk for us and our customers.

To fulfil our legal and compliance-related obligations

 

  1. HOW DO WE SHARE YOUR PERSONAL DATA?

 

In order for us to provide our products and services to you, we share your personal data with our trusted third party service providers or our group companies, as detailed below. Whenever we share your personal data, we put safeguards in place which require these other organisations to keep your data safe and to ensure that they do not use your personal data for their own marketing purposes unless you have given us your consent to do so. We will never sell your personal data to a third party.

To fulfil orders for products and services:

We work with a number of trusted service providers who carry out services on our behalf. When you purchase products and services from us, the services provided by these service providers includes website and database hosting and delivery. It is in our legitimate interests as a business to work with these service providers since we may not have the capabilities to provide these services ourselves. In each case, we will ensure that the service provider is only allowed to use your personal data in order to provide the services to us and for no other purpose. 

Other professional services:

We may need to disclose your personal data to our insurers where we believe that it is required under our contractual relationship with our insurance provider to do so.

We work with carefully selected third parties, such as our customer database hosting provider, marketing agencies and advertising partners who assist us in providing you with a positive customer experience.

To prevent and detect crime or otherwise comply with laws:

There may be scenarios where we are subject to a legal obligation to share or disclose your personal data, such as with law enforcement agencies or public authorities in order to prevent or detect crime or fulfil a legal requirement.

International group data processing and group structure:

Our group shares various operations and business processes.  We may share your personal data with any member of our group to fulfil our contracted obligations to you, or because it is in our legitimate interests to do so. For example, if you use our services in Europe, your data will be processed by Techtronic Industries ELC GmbH, our group company who host our services in Europe on our behalf.

Similarly, whilst we are based in the USA, we may share your data with a group company of ours local to you in your territory in order to make sure that we only send you marketing about our products and services that are available in your local territory. 

We may also share your personal data if the make-up of our group changes in the future, for example:

  • We may choose to sell, transfer, or merge parts of our business, or our assets. Or we may seek to acquire other businesses or merge with them.
  • During any such process, we may share your data with other parties. We will only do this if they agree to keep your data safe and private.
  • If a change to our group happens, then other parties may use your data in the same way as set out in this notice.
  1. COOKIES

 

If you access our website, it uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site. Our website also uses Google Analytics to evaluate how you use our website and provide further services related to website and internet usage.

For detailed information on the cookies we use (including Google Analytics) and the purposes for which we use them please see our cookie statement https://www.milwaukeetool.eu/cookies/. 

  1. SECURITY

 

We take the security of your personal data very seriously.  We have implemented various strategies, controls, policies and measures to keep your data secure and keep these measures under close review. We use a series of administrative, logical, physical and managerial measures to safeguard your personal information against loss, theft, and unauthorized access, use, and modification. 

  1. TRANSFER OF YOUR DATA OUTSIDE OF EUROPE

 

We will transfer your personal data outside of the UK and/or the European Economic Area (EEA) in order to process your personal data. We are based in the USA and, although we have European data centres, all of your data may be processed by us in the USA.

We may also need to transfer your personal data outside the UK and/or the EEA where we work with a supplier or third party who processes some of its personal data outside of the EEA.

These countries (including the USA) may not have the same data protection laws as the UK and the EEA and so your personal data may not be subject to the same protections. However, in such cases, we will make sure that any transfer of your personal data to countries outside of the UK and/or the EEA is subject to appropriate safeguards as if it were being processed inside of the UK and/or the EEA and under the guiding principles set out in this privacy notice.

We would never transfer the recordings that you make using the Camera outside the UK and/or the EEA. These remain on the Camera at all times unless accessed by you on the Milwaukee App or where you download them to your device.

If you would like further information please contact us on the contact details set out at the top of this privacy policy https://www.milwaukeetool.eu/footer/privacy-policy. 

  1. HOW LONG WILL WE KEEP YOUR PERSONAL DATA

 

In broad terms, we will only retain your personal data for as long as is necessary for the purposes described in this privacy notice.  This means that the retention periods will vary according to the type of the data and the reason that we have the data in the first place.

Please note, you are wholly responsible for what data is stored on the Camera and any recordings stored on the Camera shall remain on the Camera until you delete them. We don't have access to that data and only process it when it is accessed by you via the Milwaukee App.

We have a retention policy in place which we keep under review taking into account our reasons for processing your personal data and the legal basis for doing so.

You can deleted your account at any time by contacting our Data Information Manager at either address listed in Section 1 above. 

  1. YOUR RIGHTS  

 

Applicable data protection laws grant you a number of rights in relation to your personal data. You have the right:

  • to ask us not to use your personal data for direct marketing purposes;
  • to ask to see what personal data we hold about you and to find out about the way that we process the data (and in some circumstances, you can ask us to provide a copy to a third party);
  • to ask us to correct or update any personal data which is inaccurate;
  • to ask for personal data to be deleted in some (but not all) circumstances where there is no good reason for us to continue to use it;
  • to ask us to temporarily stop using your data if you don't believe that we have a right to use it, or to stop us from using your personal data where there is no good reason for us to continue to use it; and
  • not to be subject to decisions made solely on the basis of 'automated processing' (i.e. the right not to be subject to decisions made solely by algorithms or computers without input from a human) in certain circumstances. 

If you would like to contact us in relation to any of your rights, please contact us at the contact details set out at the top of this privacy policy https://www.milwaukeetool.eu/footer/privacy-policy.

You also have the right to complain about our use of your personal data.  You can contact your local Data Protection Supervisory Authority (a list of local Supervisory Authorities can be accessed here: http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080). 

  1. CHANGES TO OUR PRIVACY POLICY

 

Any changes we may make to our privacy policy in the future will be posted here. We may also email you if we have your email address.  Please check back frequently to see any updates or changes to our privacy policy. 

This privacy policy was last updated on 15 September 2020.